Tonight we had a guest come in with a front desk member. We were informed of a problem in the resort, which I am not allowed to say, and the guest needed a lot of new items from the shop. We went to great lengths to get everything this guest would need.
It's not every day you have a family standing in your store so anger/frustrated/and upset that you feel that no matter what you do it won't be good enough.
Well being that we are only a small resort gift shop we did have everything they would need, so we charged the front desk for everything we had and my leader took her own car and went to the closest store to buy them everything else they needed. They were so thankful, we said we would call their room and let them know when she was back.
When my leader returned about 30 minutes later she said she needed to speak to me. I didn't really understand why, I mean she just need to call them.
Instead she had me hand deliver the bag to the guest. The husband was soooo thankful. But it wasn't until the wife came out to see me that it really hit me. She burst into tears and just kept repeating "Thank you so much" over and over. When I got back and told my leader this she just smiled and asked how it felt to really make magic for someone who had lost all hope.
I received a four keys fanatic card and a moment that touched my heart.
I was thankful for a short second to be working on my favorite holiday.
This is my journey through the Disney College Program, Fall advantage 2014. Merchandise at the All Star Resorts!
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